Shipping policy
All Craftmark orders are made and shipped from our plant in Fort Worth, Texas. Here's what to expect once you place an order.
Processing times
- Stock items: ship in 1–2 business days.
- Custom items: ship in 3–7 business days. This includes custom pipe markers, custom tags, engraved nameplates and anything printed to your specs.
Business days are Monday through Friday, not including holidays. Processing time is the time it takes us to make and pack your order. UPS transit time is added after that.
Shipping methods and rates
We ship by UPS. You'll choose your service at checkout:
- UPS Ground
- UPS 2nd Day Air
- UPS Next Day Air Saver
- UPS Next Day Air
- UPS Next Day Air Early
Shipping costs are calculated live by UPS based on your address and the weight of your order. You'll see the exact price for each option at checkout before you pay. You can also get an estimate from the cart page.
Expedited services like Next Day Air speed up transit, not processing. For example, a custom order shipped Next Day Air still needs its 3–7 business days to be made first. If you're up against a job deadline, call us before you order and we'll tell you what's possible.
Where we ship
We ship to all 50 U.S. states and to most countries worldwide by UPS. UPS can't deliver to P.O. boxes, so please use a street address.
International orders: Any import duties, taxes or customs fees charged by the destination country are the buyer's responsibility and are not included in our shipping price.
Tracking
When your order ships, we'll email you a UPS tracking number.
Damaged, lost or incorrect shipments
Please inspect your order when it arrives. If anything is damaged, missing or incorrect, or if tracking shows delivered and you can't find it, contact us right away and we'll make it right.
Questions
Call us at 1-800-627-5255 or email CSR@craftmarkid.com.